Support Centre
Frequently Asked Questions
Before opening or funding your account with Moor Captron, please read these detailed answers covering account setup, security, fees, automated trading, withdrawals, and market options. Remember that investing carries risks and profits are not promised. Always review cost and timing information before confirming transactions.
Create your account by submitting your personal information and verifying your email. Make a deposit of at least 250 € to unlock live market charts, risk control features, AI-driven alerts, and a guided setup experience. Always check the fee details before finalising any transaction and only commit funds you can comfortably risk. For any uncertainties during the process, contact our support team through the Contact page.
We secure your account with SSL encryption, two-step verification, and reputable payment processors. Your personal information is handled under strict privacy policies. Despite these protections, market fluctuations can affect your investments, and losses are possible.
All applicable fees for deposits, withdrawals, and trades are clearly presented before you confirm. No hidden charges are applied later. Review the fee summary and processing times carefully to understand the costs associated with each transaction.
Yes, you can enable trading bots customised to your preferred risk level or choose to trade manually. You maintain full control over settings such as rules, caps, and stop-loss orders. While automation speeds up execution, it does not guarantee profits or prevent potential losses. You can switch between automated and manual trading at any time.
Request withdrawals directly from your dashboard. Processing usually takes between 1 and 3 business days depending on the payment method selected (card, bank transfer, or e-wallet). Fee and timing details appear before you confirm. Keep your withdrawal confirmation and contact support if processing exceeds the expected timeframe, providing your account email and reference number for quicker help.
No prior trading experience is needed. Moor Captron offers step-by-step onboarding, educational resources, and practical tools to help you learn at your own speed. Experienced traders will benefit from advanced charting and risk management options. Whatever your level, start carefully, review all terms, and access our support team 24/7 if assistance is required.
Track and trade a range of assets including cryptocurrencies, forex, stocks, and commodities all from one platform with real-time data and analysis tools. Choose between manual or automated trading to suit your style. Available instruments may vary; check the platform’s asset list after logging in.
Our customer support is available 24/7 to assist with account questions, deposits, withdrawals, or platform features. Use the Contact page for our email address or submit a support ticket once logged in. Time-sensitive issues involving active trades are prioritised. Never disclose your full password or 2FA codes to unsolicited contacts.
Looking for additional details about registration, fees, or security?
Contact Our Support Team